Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. The research also comes from several other books and research studies. "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. "Hug your haters" is repeated multiple times throughout the book. Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. I like to get a sampling of what reading the book will actually be … Baer, Jay. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. Ignoring them is. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books . If that’s what they believe, that’s what I need to accept. Ignoring them is. Goodreads. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Margie Clayman March 9, 2016 Uncategorized 0 Comment. You should not skimp on their salaries because they are the backbone of your company. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. With smart phones and always-on Interne Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Once you do that, you must train them properly so that they can serve customers better. 2 people found this helpful. “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. Right from the start of Hug Your Haters, you know that everything is based on solid research. 09 Mar 2016. WATCH TRAILER. . Fast and free shipping free returns cash on delivery available on eligible purchase. Account & Lists Sign in Account & Lists Returns & Orders. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Everyday low … This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. . This book will help you close that gap by reconfiguring your customer service to deliver knocko… 1-Page Summary of Hug Your Haters Overview. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. Hug Your Haters: Embrace Complaints and Keep Your Customers. Seek out your haters. To have a good customer service, you need to hire well-educated and competent people. Free delivery for many products! . This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. The foreword is written by Tom Webster of Edison Research. . You shouldn’t wait for your less-than-satisfied customers to come to you. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. 3 Steps to Hugging Your Haters. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. This book will help you close that gap by reconfiguring your customer service to deliver knocko… 2. Get this audiobook free. Everyone loves to be praised. This means that the opinions and … Ignoring them is. . Verified Purchase. . Helpful. Onstage haters want more than solutions—they want an audience to share their righteous indignation. But the rise of customer complaints is actually an enormous opportunity. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Haters are not your problem. Also, people hate answering twice. Technology has evaporated the barriers of complaint. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. On complaints? Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. . Facebook 0 Tweet 0 Pin 0. Share. Haters aren’t your problem … ignoring them is. Start a free 30-day trial today and get your first audiobook free. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. 0 Comment Report abuse. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. Hello, Sign in. Narrated by Jay Baer. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. The near-universal adoption of smartphones and social media… The main driver of competitive … 3.0 out of 5 stars Not an easy book to follow. Publisher: Portfolio, 2016. $14.95/mo after 30 days. 19 great quotes from Hug Your Haters by @JayBaer. Try 19 great quotes from Hug Your Haters by @JayBaer. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. 1. . Haters are not your problem. Complaints indicate pain points that your business needs to address. Customers are twice as likely to buy from you again if you resolve their issues in one go. This specific ISBN edition is currently not available. ©2016 Jay Baer (P)2016 Gildan Media LLC . Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. Read honest and unbiased product reviews from our users. Reviewed in the United States on December 28, 2017. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. Linh Duong. It’s time to hug your haters no matter where they’re complaining. Capitalize? Onstage haters want more than solutions-they want an audience share their righteous indignation. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Haters are not your problem. HOURS to Hug Your Offstage Haters. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. Right from the start, Hug Your Haters is filled with good advice. From Rakuten Kobo at Amazon.com up those parts of Your company do that, you train... Is important percent of companies say they deliver outstanding customer service, but only 8 of... 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